chinacat
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AAPL Long since 2006
Posts: 4,425
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Post by chinacat on Jun 20, 2020 4:08:10 GMT -8
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Post by Lstream on Jun 20, 2020 5:25:21 GMT -8
The following is from Gruber.
I think it is clear that I am an Apple fan, but in spite of that I believe what he is saying is spot-on. Our development group has that resentment in spades. The issues go beyond having apps rejected for trivial and opaque reasons. For example, the completely cavalier approach to being booted off the App Store. No warning and no consideration whatsoever to what it does to mutual customers. Or forcing unexpected work due to all of a sudden breaking something in iOS and saying “too bad, your problem”
I think if an anonymous poll of developers was taken, the results would be awful. But there is just too much business risk for most of us to say a word. We just grit our teeth and put up with it.
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Post by hledgard on Jun 20, 2020 5:34:32 GMT -8
Great post Lstream !
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Post by Lstream on Jun 20, 2020 6:18:58 GMT -8
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chinacat
Moderator
AAPL Long since 2006
Posts: 4,425
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Post by chinacat on Jun 20, 2020 10:35:59 GMT -8
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Post by hyci004 on Jun 20, 2020 16:33:39 GMT -8
These developers might be complaining but they are happy to cash the checks from Apple. It’s like with any other products from Apple. We only hear complains because it regenerates the most clicks. The CEO of Basecamp is already changing the narrative (was about money but now it is about the customer after Apple revealed that they made no money from any of the Basecamp apps). The App Store is not perfect but there are far more satisfied developers and we don’t hear from them.
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Post by Lstream on Jun 20, 2020 16:52:40 GMT -8
These developers might be complaining but they are happy to cash the checks from Apple. It’s like with any other products from Apple. We only hear complains because it regenerates the most clicks. The CEO of Basecamp is already changing the narrative (was about money but now it is about the customer after Apple revealed that they made no money from any of the Basecamp apps). The App Store is not perfect but there are far more satisfied developers and we don’t hear from them. In our case, we get no money from Apple. Hard cash is not always the bottom line. Not trying to be an agitator, but have you developed an app for the App Store, and experienced first hand what arbitrary nonsense goes along with that? Like being booted from the App Store, having customers screaming at you, and having zero explanation as to why? And then finding out later that it was because your app had contact information on how to get customer support help? Which Apple decided was some sneaky way around their rules? To this day, we are not allowed to have a simple email address in our app, telling customers how to get help in our system. Our system goes way beyond a simple app. There are all kinds of back end services and systems that go along with it. How does this rule make sense for anyone? I expect Gruber is hearing from all kinds of developers who have complaints that have nothing to do with how the money gets split up. And one more thing. This is not a one way street. Our system causes Enterprise Customers to buy more iPhones. We are not freeloaders.
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Post by hyci004 on Jun 20, 2020 21:38:12 GMT -8
These developers might be complaining but they are happy to cash the checks from Apple. It’s like with any other products from Apple. We only hear complains because it regenerates the most clicks. The CEO of Basecamp is already changing the narrative (was about money but now it is about the customer after Apple revealed that they made no money from any of the Basecamp apps). The App Store is not perfect but there are far more satisfied developers and we don’t hear from them. In our case, we get no money from Apple. Hard cash is not always the bottom line. Not trying to be an agitator, but have you developed an app for the App Store, and experienced first hand what arbitrary nonsense goes along with that? Like being booted from the App Store, having customers screaming at you, and having zero explanation as to why? And then finding out later that it was because your app had contact information on how to get customer support help? Which Apple decided was some sneaky way around their rules? To this day, we are not allowed to have a simple email address in our app, telling customers how to get help in our system. Our system goes way beyond a simple app. There are all kinds of back end services and systems that go along with it. How does this rule make sense for anyone? I expect Gruber is hearing from all kinds of developers who have complaints that have nothing to do with how the money gets split up. And one more thing. This is not a one way street. Our system causes Enterprise Customers to buy more iPhones. We are not freeloaders. All of your concerns are valid. Did your app get pulled from the App Store recently? From my experience, apps don’t get pulled from the App Store unless it is a scam or a developer does not comply after a grace period to resolve the issue.
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Post by Lstream on Jun 21, 2020 3:46:31 GMT -8
This was a couple of years ago. Once we finally figured out that it was pulled for having customer support contact info in the app, we removed it and Apple allowed the app back on the store. We literally woke up one day and our app had been removed. No warning.
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chinacat
Moderator
AAPL Long since 2006
Posts: 4,425
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Post by chinacat on Jun 21, 2020 6:24:05 GMT -8
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chinacat
Moderator
AAPL Long since 2006
Posts: 4,425
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Post by chinacat on Jun 21, 2020 8:25:21 GMT -8
Almost forgot...
Happy Father’s Day to all you Dads out there!! My own Dad passed in April at 91. We’ll be visiting with our local son and his family, and likely FaceTiming with the West Coast branch later.
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Post by playultimate on Jun 21, 2020 8:42:50 GMT -8
Almost forgot... Happy Father’s Day to all you Dads out there!! My own Dad passed in April at 91. We’ll be visiting with our local son and his family, and likely FaceTiming with the West Coast branch later. Happy Father's Day to you. And condolences on your recent loss. My father passed away in Dec. Enjoy and savor the day.
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Post by Lstream on Jun 21, 2020 15:31:42 GMT -8
Really looking forward to the keynote tomorrow. The whole Mac ARM thing has me intrigued. So much potential for sustainable and meaningful differentiation.
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